E-Business Vendors Return Policies: 12FN-079, Neeraj Kumar

Return Policy

 

The return policy is key aspect which customer looks in case the product is defective. Vendors are providing good return policies so that customer doesn't have to bear a lot of pain. Thus they also provide pick up for the products which has to be returned or replaced.  Few of the good return policies are below:

 

Amazon Return Policy

 

The following returns policy applies to items purchased on Amazon.

Product Categories	Return Time-frame from Delivery
	Item is damaged/ defective*	You no longer need the item**
Books, Movies & TV Shows, Beauty & Health	30 Days	7 Days
Watches, Fashion Jewellery	30 Days	30 Days
Electronics, Toys, Baby, Home & Kitchen	10 Days	10 Days

 Damaged/ Defective items must be returned in the original condition they were received in with all the accompanying accessories. Items that no longer need must be returned in new and unopened condition with all the original packing, tags, inbox literature, warranty/ guarantee card, freebies and accessories intact.

By filling up the form, the item can be Self-return or Return Pick-up (if delivery address is covered by FedEx).

 

Myntra Return Policy

 

Myntra.com's Return and Exchange Policy offers the option to return or exchange items purchased on Myntra.com within 30 days of the receipt. In case of returns, we will credit the amount paid for the products as cash back into Myntra cash back account. In this also request has to be placed online. Pick-up and self-ship facility is provided in this case too.

FlipKart Return Policy

Returns are covered by the 30 Day Replacement Guarantee for seller WS Retail or the 10 Day Replacement Guarantee for all other sellers on Flipkart. Replacement is subject to availability of stock with the Seller. If the product is out of stock, full refund is received.  No extra charges for returns and all replacements/pickups are done free of cost. Once the request for a replacement is made, a pickup is scheduled of the originally delivered product. In case FlipKart can't pick up the item from the location, it can be shipped back to the Seller. Flipkart reimburses the shipping charges against the original receipt

Neeraj Kumar

EBUS: Section-A

12FN-079

PGDM 2012-14

IMT Ghaziabad